Contact
Pick a channel.
We’ll match.
We answer where you ask — chat for fast questions, WhatsApp for cross-border buyers, WeChat for China partners, email for contracts, calls for strategy.
Live Chat
AI + human · < 5 s · < 4 h handoff
The fastest path to an answer. Trained on the full catalogue, lab database and twelve months of transcripts. Hands off to a human within four hours when it can’t answer.
Online · Mon–Fri 8:00–22:00 GMT
+86 ••• •••• ••••
Preferred channel for buyers in Latin America, MENA, Europe and South Asia. We respond within four hours during business days.
Replies within 4 h, Mon–Fri
QR code on request
For partners and trade buyers based in mainland China. Direct line to the partner factory floor in Guangzhou.
Replies within 2 h, Beijing business hours
hello@materia.studio
For RFQs with attachments, contracts, regulatory documents, and anything that needs a paper trail.
Replies within 1 business day
Book a Call
30-min Calendly slot
For first-time large orders, sourcing strategy, multi-SKU programmes, or anything that benefits from a 30-minute conversation.
Mon–Fri 9:00–18:00 GMT
Mailing Address
Guangzhou + Brooklyn
For physical mail, signed contracts, or sample returns. Two addresses depending on origin region.
Postage takes what postage takes
By Department
For specific needs, try the right desk.
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